Documents out for consultation

Consultation is an essential and important aspect of Cunninghame Housing Association's working methods and we aim to provide opportunities for all those who wish to express their opinions on a proposed area of work to do so in ways which will inform and enhance that work.

The views and suggestions detailed in consultation responses are analysed and used as part of the decision making process. Therefore we encourage you to take part in the process.

Policy A13 - Customer Care

Policy out for consultation: Policy A13 - Customer Care Policy (PDF 62.9Kb) Ref:POLA13

To read more about our customer care policy please refer to our leaflet below:

Customer Care Leaflet (PDF 76.3Kb)

To register your comments please download and fill in our questionnaire below and email it to website@chaltd.org or send it to our head office address.

Consultation Questionnaire - Customer Care (35.6Kb)

Policy A4 - Complaints & Appeals

Policy out for consultation:  Policy A4 - Complaints & Appeals (.PDF 48.2Kb) Ref: POLA4.

Consultancy Period: 01 May 2008 - 30 May 08.

To read more about our complaints policy please refer to our Complaints Procedure (.PDF 89.3Kb) and Complaints Form (.PDF 37.7Kb).

To register you comments please use the consultation comments form, entering the Policy Reference number POLA4.