Welcome To Our
ANNUAL REPORT

2020/21

This report sets out how we’ve performed over the last financial year and includes some key figures and information we hope you’ll find interesting.

Chairperson’s
INTRODUCTION

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Chief Executive’s
Review Of The Year

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Meet Our
Management teams.

Cunninghame Housing Association
Board of Management & Executive Management teams

Board Of Management 2019 – 2020

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view board members

Executive Management 2019 – 2020

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view executive management

View Our Annual Governance Report.

View the corporate governance reports and statistical information regarding annual meeting attendance and the annual return on the Charter



Meeting Attendance
For April 2020 – March 2021

Board Meetings

BOM Meetings (7)
Special BOM Meetings (7)
Sub Committee Meetings (24)

Average Attendance

Attendance Achieved (80%)
Non Attendance (20%)

Complaints Report (April 2020 – May 2021)

What follows is the statistical information of the complaints received by the Association during the period (April 2020 – May 2021) and reported in the Annual Return on the Charter.

1st Stage Complaints	Number	Percentage
Received In The Reporting Year	34	89%
Carried Forward From The Previous Year	0	n/a
Complaints Responded to in full by the landlord in the reporting year	34	89%
Complaints upheld by the landlord in the reporting year	3	9%
Complaints Responded to in full within the timescale sent out in the SPOS Model Complaints Handling Procedure	32	94%

2nd Stage Complaints	Number	Percentage
Received In The Reporting Year	4	11%
Carried Forward From The Previous Year	0	n/a
Complaints Responded to in full by the landlord in the reporting year	4	100%
Complaints upheld by the landlord in the reporting year	0	n/a
Complaints Responded to in full within the timescale sent out in the SPOS Model Complaints Handling Procedure	4	100%

Governance Report
Outcomes

There were no improvements made to the CHA services as a result of the complaints process.

Our Tennants Groups were involved in the following:

CHA’s Annual Performance return to the Scottish Housing Regulator on the Scottish Social Housing Charter

CHA Tennants Conference

Rent Increase Consultation

Rent Restructure

Gas Safety

Planned Maintenance

Highlights
Of The Year

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Gardening Competition

Story 1

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CHA Investors In People

Story 2

MAKING OUR COMMUNITIES
BETTER PLACES

Our “Making Our communities Better Places Fund” awards small grants to local community clubs, groups and individuals who meet our funding criteria.

North & East Ayrshire

Dumfries & Galloway

MOCBP Awards Granted
For April 2020 – March 2021

North & East Ayrshire

Ardrossan Highland Games
Kilwinning Community Football Academy
North Ayrshire Athletics Club
2nd Kilwinning Boys Brigade
Blair Gymkhana
Kilwinning Community events

Dumfries & Galloway

Annan Christmas Lights
Black And Golf Foundation
Gretna Footbal Club 2008
Kates Kitchen
Annan rugby Club

Building
Our Communities

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Finance & Corporate
Services

Our strategy is quite simple, always strive to be the best at what we do and to take advantage of opportunities that help us to grow our business, its people and its services to its tenants and other customers.

Finance & Corporate Services
STAFFING NEW STARTS

Cunninghame Housing

New Employees
Total Employees

Cunninghame Furniture

New Employees
Total Employees

Citrus Energy LTD

New Employees
Total Employees

Finance & Corporate Services
Learning & Development

Cunninghame Housing

No of staff trained (7)
No of hours training 3000
Cost of training (£82,300)

Cunninghame Furniture

No of staff trained (7)
No of hours training 2000
Cost of training (£4186)

Citrus Energy LTD

No of staff trained (7)
No of hours training 3000
Cost of training (£11092)

Human
Resources

The HR function puts a lot of effort into the training of our staff and in the recruitment of new employees.

From the tables below you will note that the total number of hours spent training staff (4,366) with 36 new staff being recruited throughout the three companies:

CHA Group Of Companies	New Employees
Cunninghame Housing Association	18
Cunninghame Furniture Recycling	5
Citrus Energy Ltd (inc Lemon Aid)	13
Total	36



This takes the total number of people employed within the CHA group of Companies to 155 as at April 2021.

Housing & Property
Services

Cunninghame Housing Association manages properties throughout North and East Ayrshire, and Dumfries & Galloway with the majority of our stock located in Ardrossan, Saltcoats and Kilmarnock. The remainder is located throughout Ayrshire and Dumfries & Galloway including areas such as Auchinleck, Dalry, Stevenston, Kilbirnie, Annan, Gretna, Millport, Isle of Cumbrae and Fairlie.

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Asset Management (April 2020 – May 2021)

In year 2020 – 2021 we continued to build on ur programmes of work ensuring all our homes continue to be maintained to the Scottish Housing Quality Standard, which was achieved for all of our applicable stock by the end of March 2015 abd to work towards achieving the Energy Efficiency Standard for Social Housing by 2022

Work Heading	Number Of Properties	Value Of Completed Work
Heating	36	£91,988.40
Kitchens	72	£331,489.78
Bathrooms	86	£290,521.74
Door Entry	0	£0.00
Structural / Drainage / Damp	8	£42,618.88
Electrical	1	£5,346.00
Smoke Alarms	853	£422,154.22
Fencing	32	£42,578.75
Windows & Doors	34	£105,671.19
Roofing	3	£12,276.00
EESSH Compliance	3	£2,982.46

Asset Management (April 2020 – May 2021)

In year 2020 – 2021 we continued to build on our programmes of work ensuring all our homes continue to be maintained to the Scottish Housing Quality Standard, which was achieved for all of our applicable stock by the end of March 2015 and to work towards achieving the Energy Efficiency Standard for Social Housing by 2022

Chief Executives
Office

To ensure the Association meets its objective of “Being More That Just A Landlord; Making Our Communities Better Places” our regeneration team work with a range of funders, partners, and community based organisations to lever in the resources necessary to create and sustain jobs, develop new community facilities and help address various facets of poverty.

Cunninghame Furniture
Recycling Company

Cunninghame Furniture Recycling Company has been established as a charitable subsidiary of the Association. Operating as a social enterprise and having charitable status, CFRC has established itself as a free and convenient service for those who want to get rid of unwanted furniture in an ethical manner and a valuable resource for those looking to furnish their home at an affordable price. Recycling and re-using good quality furniture not only re-distributes much needed items to those on limited incomes, it also impacts on landfill and the costs associated with that, both financial and ecological.

CFRC Social Impact 2020/21

Households Assisted

Jobs Sustained

Tonnes Diverted From Landfill

Items Donated

Additional CFRC
Slide Here

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Citrus Energy was set up by Cunninghame Housing Association in 2013, since then it has been operating as a social enterprise, helping people the length and breadth of Scotland, providing clarity, advocacy and the impartial advice needed to navigate through the energy market confusion for both Home and Business Energy Users.

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Lemon AID

Providing advocacy services that help to clear fuel debt, get households back on supply and deal with any energy supplier issues.

Citrus FOR Business

A unique social enterprise service free to businesses large and small, providing free validation and energy management reporting services.

That Concludes Our
ANNUAL REPORT

2020/21

This report sets out how we’ve performed over the last financial year and includes some key figures and information we hope you’ll find interesting.

Chairperson’s INTRODUCTION

Chief Executive’s Review Of The Year

Board Of Management 2019 – 2020

Executive Management 2019 – 2020

Meeting Attendance For April 2020 – March 2021

Board Meetings

Average Attendance

1st Stage Complaints

Number

Percentage

2nd Stage Complaints

Number

Percentage

Governance Report Outcomes

Highlights Of The Year

Gardening Competition

Story 1

CHA Investors In People

Story 2

MAKING OUR COMMUNITIES BETTER PLACES

North & East Ayrshire

Dumfries & Galloway

MOCBP Awards Granted For April 2020 – March 2021

North & East Ayrshire

Dumfries & Galloway

Finance & Corporate Services STAFFING NEW STARTS

Cunninghame Housing

Cunninghame Furniture

Citrus Energy LTD

Finance & Corporate Services Learning & Development

Cunninghame Housing

Cunninghame Furniture

Citrus Energy LTD

Human Resources

CHA Group Of Companies

New Employees

Housing & Property Services

Work Heading

Number Of Properties

Value Of Completed Work

Chief Executives Office

Cunninghame Furniture Recycling Company

CFRC Social Impact 2020/21

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Chairperson’s
INTRODUCTION

Chief Executive’s
Review Of The Year

Meeting Attendance
For April 2020 – March 2021

Governance Report
Outcomes

Highlights
Of The Year

MAKING OUR COMMUNITIES
BETTER PLACES

MOCBP Awards Granted
For April 2020 – March 2021

Finance & Corporate Services
STAFFING NEW STARTS

Finance & Corporate Services
Learning & Development

Human
Resources

Housing & Property
Services

Chief Executives
Office

Cunninghame Furniture
Recycling Company