Financial Inclusion

Tenant Services
Financial Inclusion

Our Financial Inclusion Team provide advice and support to our customers around financial inclusion issues such as income maximisation, ensuring access to welfare benefits, how to access appropriate debt advice, financial products and services such as basic bank accounts, credit unions and affordable low cost loans and increasing customer financial capability.

We provide advice on fuel poverty through our Citrus Energy Lemon Aid service helping you apply for services you may be entitled to such as white goods schemes, discounts on your energy bills, benefits and many other services.

Our aim is to maximise our customers income, to help sustain their tenancy and help them cope with the impact of current Coronavirus restrictions.


Our Financial Inclusion Officers are here to provide support to our tenants on a wide range of financial issues

Pauline Lamont - Financial Inclusion Officer
Pauline Lamont
Financial Inclusion Officer
Candice Adam - Financial Inclusion Officer
Candice Adam
Financial Inclusion Officer


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30 Sep: Self Isolation Support Grant
Details of the new Scottish Government’s Self-Isolation Support Grant were announced during the First Minister’s Covid update on Wednesday 30th September.
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19 Aug: Job Start Payment
The Scottish Government has confirmed that its Job Start Payment is open for applications from today.
27 Jul: Medical evidence for ESA claims – update
DWP has advised that the requirement to provide medical evidence to support claims to ESA and new style ESA is being reintroduced on a gradual basis.

View all Financial Inclusion Meetings, Minutes and Agenda’s

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