Financial Inclusion

Tenant Services
Financial Inclusion

Our Financial Inclusion Team provide advice and support to our customers around financial inclusion issues such as income maximisation, ensuring access to welfare benefits, how to access appropriate debt advice, financial products and services such as basic bank accounts, credit unions and affordable low cost loans and increasing customer financial capability.

We provide advice on fuel poverty through our Citrus Energy Lemon Aid service helping you apply for services you may be entitled to such as white goods schemes, discounts on your energy bills, benefits and many other services.

Our aim is to maximise our customers income, to help sustain their tenancy and help them cope with the impact of current Coronavirus restrictions.


Our Financial Inclusion Officers are here to provide support to our tenants on a wide range of financial issues

Pauline Lamont - Financial Inclusion Officer
Pauline Lamont
Financial Inclusion Officer
Candice Adam - Financial Inclusion Officer
Candice Adam
Financial Inclusion Officer


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01 Dec: £500 Self Isolation Support Grant Update

The £500 Self Isolation Support Grant open to those on low incomes who claim Universal Credit or other benefits – is being extended to include parents on low incomes.

Copy of Copy of Copy of Support
20 Nov: Strategic Framework Business Fund
Information on grants for businesses that are required to close by law as a result of COVID-19 restrictions
12 Nov: Endless 5G Ready Data, Calls & Texts For All UK Jobseekers
Check out this amazing offer from data provider VOXI!
05 Nov: Scottish Child Payment
Applications for the new Scottish Child Payment can be made from Monday 9th November 2020 and will make first payments in around 15 weeks.
02 Nov: Furlough Scheme News Update
The Coronavirus Job Retention Scheme, also known as the Furlough scheme, will remain open until December 2020
Working From Home Featured
02 Nov: Working From Home Due To Coronavirus?
If you've been required to work from home for even one day since 6 April 2020, you can claim tax relief

View all Financial Inclusion Meetings, Minutes and Agenda’s

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