FUEL POVERTY ADVISORY SERVICE
- An advocacy service for those in fuel poverty, negotiating with energy suppliers to write off debts, secure grants and resources to help clients maximise disposable income.
- A home visit service for vulnerable residents.
- Advice on metering types for new heating systems.
- Assistance with complaints helping clients to escalate complaints to the Ombudsman.
Sadly, the current energy crisis means we are unable to source and secure the best energy deals however, we are still here to help with anything else energy related that keep residents safe, warm and connected to supply.
If you require some assistance with any of the above, please complete our referral form below and a member of our team will get back to you. Please provide as much detail as possible and attach some photographs if you feel they are relevant
Lemon Aid Case Studies
A lone parent working part time with 2 dependants.
The client lived in an all electric property which is expensive to run. One of her dependents had a health condition which can be affected by the reduced temperatures. Lemon Aid utilised the Home Heating advice fund to get this client vouchers to help with top ups. An award of £950 was granted which was paid in 4 vouchers.
Client was referred to us in June 2022 from a local organisation and was scheduled to get out of hospital that same week. Both the client and her husband were having to self-isolate for at least three months. Mrs C’s husband had a job and was having to take a leave of absence to care for his Mrs C. That meant they were going to be in the house constantly and would be using a lot more energy. They had prepayment meters for both the gas and the electric, faced with a period of being unable to pay for their energy costs during a time of poor health and at a time when the energy prices were already putting a strain on the household.
Lemon Aid applied to a fund available in Scotland to help with those upcoming costs. They were awarded £318 in fuel vouchers. This would assist them in topping up their meters during a time where they were struggling financially.