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Changes to Social Security Benefits

The Scottish Government has temporarily changed eligibility for a number of social security benefits;

Best Start grant
Pregnancy and Baby Payment
Early Learning Payment
Funeral Support Payment
Young Carer Grant

This is to help people who are impacted by coronavirus and can’t get an entry form in on time. Due to things such as illness or caring responsibilities – to still get the support that they need.

Changes to carers benefitsChanges have been made by The Scottish Government to carers benefits. This will make sure carers can continue to get help such as Carers Allowance, paid for by the DWP.

Carers will get Carer’s Allowance from the DWP, even if they are no longer able to give 35 hours care. Because they, or who they are caring for, are ill or self-isolating as a result of COVID-19. Care such as cooking meals/delivering them, or giving emotional support over the phone will count towards the 35 hours.

Social Security Scotland are now able to accept evidence uploaded onlineOnce someone has applied online, they will get a message guiding them to the new portal to up-load evidence.

Accessing Social Security Scotland services

Social Security Scotland are continuing to process forms and make payments. General questions can now be made via Social Security Scotland’s social platforms as follows:

People can use information on Social Security Scotland services and apply online, 24 hours a day, 7 days a week.

Social Security Scotland are unable to answer calls from Freephone helpline. Those who can only get help by phone can leave a voice mail between 8am and 6pm Monday to Friday. You will be called back within 48 hours. Call backs will take place between 8am and 6pm and you will try to be called up to three times.

Social Security Scotland are working to update online forms to show change. If you get a warning that you have applied past the ending date, still send the form.

If you would like any advice or help about this, please contact our Financial Inclusion Team. Use the contact details listed below.


Our Financial Inclusion Officers are here to provide support to our tenants on a wide range of financial issues

candice new
Candice Adam
Financial Inclusion Officer
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