The Property Services Department has a range of services for tenants. These services are: advice on rent payments, arrears recovery, estate management, allocations, day to day repairs, cyclical and planned maintenance.
We have a mix of home types from traditional tenement flats to newly-built houses. These are throughout North and East Ayrshire and Dumfries and Galloway. We aim to give safe, secure, energy-efficient homes, where people will want to live.
We have housing stock in these areas:
Cunninghame Housing Association gives guidance, help and information on a wide range of services for our tenants. Flyers are available in our reception area or by calling any of our local offices.
Including the services we have, we can refer those who need extra help at any time to our expert teams. We can help get in touch with a wide amount of other groups who give help and advice. If you are finding it difficult to handle your household responsibilities, you can get help with claiming benefits. You can get help with tackling your bills, adapting to your new home or sorting out problems with your neighbours. If you want more information, you should call any of our offices.
The Association also has a Tenant Scrutiny Group. The group lets you look at the services given by the Association and improve those areas. Members of the group are volunteers. If you are a resident and would like to take part, please contact Ian Macpherson. As a member you can learn about housing and visit new places. You will meet new people and help improve services to our tenants. Notes of interest are encouraged from all areas of the community. This makes sure that the group shows the varying communities who live in our housing. We push tenants to take part and appreciate any responses about problems within the community.
We now have 6 tenant and resident groups. They run across Ardrossan, Dalry, Vineburgh (Irvine), Kilbirnie, Longpark (Kilmarnock) and Stevenston and Saltcoats. The groups give up their own time to help support their local communities and arrange events. We are always looking for more committee members or tenant volunteers who can help with one off activities.
Cunninghame Housing Association is devoted to giving high-quality customer services. We value complaints and use information from them to help us improve our services. If something goes wrong, or you are unhappy with our services, please let us know. The link below will let you download our booklet which describes our complaints procedure and how to make a complaint. It also tells you about our service standards and what you can expect from us.