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Welcome to the "My CHA"
Tenant Area

The “My CHA” tenant portal acts as a valuable resource, offering comprehensive information tailored specifically for tenants, such as guidelines, policies, and relevant updates. Through this platform, tenants can navigate their housing-related matters with ease, enhancing transparency and fostering a collaborative relationship between Cunninghame Housing and its tenants.

Have you created your online rent account?

You will need your 19 digit MPAN Number to create your account. If you cannot locate this please request the information from your housing officer.

Create your CHA Rent Account

By creating your online account you can easily make rent payments, view your rent account and keep track of your balance using our AllPay platform.

CHA tenant information

As part of your tenancy we aim to provide you with information that makes it easy for you to get in touch with us.

Make a rent payment

Making a rent payment online has never been easier with our AllPay portal. Just create an account and manage your rent payments.

Report a repair

You can report a repair online via our Direct Works Tenant service and a member of our team will get back to you as soon as possible.


If you wish to make an alteration to your tenancy, or if you need permission to modifiy your property you will find all the forms you need here.


Here you will find all of our online permission forms that you need in order to make a request to our housing team.

Additional tenant services

Keep updated with tenancy changes, contact your local housing officer, request permission to make property or tenancy changes, contact our Financial Inclusion Team, access our Fuel Poverty Service or Furnish Your Home for less.

Check out our online version of The Tenant Handbook which provides you with information regarding all of the services we offer all of our tenants and residents.
Your Housing
Contact local housing teams via email or telephone who will be more than happy to assist you with any type of enquiry that you have.
Our Financial Inclusion Team give advice and support to our tenants, including access to welfare benefits, and access to debt advice.
Your Home
Our subsidiary company Cunninghame Furniture Recycling can provide tenants with discounted furniture and white goods.
Fuel Poverty
Advice on fuel poverty through our Lemon Aid service. We can help you apply for services such as crisis support and restoring energy.
View our tenant newsletters online and also sign up for our mailing list keeping you informed with any changes and updates to your tenancy.
Our Latest Tenant News
Keep up to date with all information relevant to your tenancy with Cunninghame Housing Association. Everything from Financial Inclusion, Fuel Poverty Advice, Rent Changes, Local Tenant Group info and everything in between!
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Subscribe to Our Tenant Newsletter.

By subscribing to our tenant newsletter you will be kept informed of all relevant events, news and updates from CHA regarding your tenancy and all other news that’s important to you as a tenant of CHA.

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Do We have The Correct Contact Details?
If your contact details have changed (Telephone/Mobile Number, Email Address) you can inform us by completing the online form. This ensures that we can continually keep you up to date with all relevant tenancy information.
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