Complaints Procedure
Cunninghame Housing Association is dedicated to giving high-quality customer services. We value complaints and use information from them to help us improve our services. If something goes wrong, or you are unhappy with our services, please let us know. The link below will let you download our booklet which describes our complaints procedure and how to make a complaint. It also tells you about our service standards and what you can expect from us.
Guidance for Tenants on complaints about Serious Concerns
The Scottish Housing Regulator has published updated information on how tenants can raise a Serious Concern about a social landlord.
We’re sharing this to make sure our tenants have access to clear, independent information when raising concerns.
We are committed to listening to our tenants and encouraging open communication. If you have a concern, we always encourage you to contact us directly in the first instance so we can work with you to resolve it.
You can read and download a copy of the tenant factsheet from the Scottish Housing Regulators website or by clicking the button below:
Reporting Data For 2024 - 2025
Received In The Reporting Year
Received In The Reporting Year
Responded To In full
Responded To In Full
Average Working Days For Full Response
Average Working Days For Full Response
Make A Complaint
Please fill in this online complaint form and a member of our team will contact you as soon as possible.