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Emergency Repairs This Christmas

Reporting emergency repairs
This Christmas Season

As the festive season approaches and our offices prepare to close their doors for the holidays, it’s essential to address any potential emergency repair needs for your peace of mind and safety. We understand that unforeseen issues can arise at any time, including during Christmas when services may not be readily available. Rest assured, we’re here to guide you through the process of reporting emergency repairs during this period.

Please note that our offices will be closed for the holidays from Thursday, December 21st, at 5 PM, and will reopen on Thursday, January 4th, at 9 AM. While our team takes a well-deserved break, we understand that emergencies can happen at any time.

Reporting Emergency repairs

In the event of any emergency repairs that requires immediate attention and cannot wait until our offices reopen, we have set up a dedicated 24/7 hotline. Please call us at 0800 068 1466 to report any urgent issues. This number will be the sole means of reporting emergency repairs while our offices are closed. Rest assured, our experienced team will be available to address your concerns promptly.

Reporting non-Emergency repairs

Should you have a non-emergency repair that can be addressed once our offices resume regular operations, we encourage you to complete an online form. This allows us to efficiently attend to your needs once we’re back in the office on January 4th.

Your safety and comfort are of utmost importance to us, and we aim to provide continuous support even during the holiday closure. We appreciate your understanding and cooperation in adhering to these procedures for reporting emergency repairs.

Reporting Emergency repairs For Properties Under Their Defects Period

For properties still within their defects period, specific emergency contact numbers can be found below. We understand the importance of timely assistance, especially for properties under this category.

Irvine Road, Kilmaurs

Miller Homes                                                                                 0121 206 2864

Bridgehousehill Road, Kilmarnock

Plumber-  McRoberts Plumbing and Heating                        01563 820559

Electrician- Garry Johnstone Electrical                                   07817 643761

Joiner- Ronnie Kerr                                             

Heathhall, Dumfries

Springfield Partnerships                                                              0330 7260179

West Byrehill, Kilwinning

Plumber – James Frew                                                                01294 468113

Electrician – Star Electrics                                                           07800 906 921

Joiner – McTaggart Construction                                              07792 099 717

Blocked Outdoor Drains – Enviroclean                                     03155 268 282

Green Street, Saltcoats

Plumber – James Frew                                                               01294 468113

Electrician – Jordan Electrics                                                      07811 273 361

Lift  – Otis Lifts                                                                              0800 181363

Fire Sprinkler System – NPHS                                                    0800 505 3225

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