As the festive season approaches and our offices prepare to close their doors for the holidays, it’s essential to address any potential emergency repair needs for your peace of mind and safety. We understand that unforeseen issues can arise at any time, including during Christmas when services may not be readily available. Rest assured, we’re here to guide you through the process of reporting emergency repairs during this period.
Please note that our offices will be closed for the holidays from Thursday, December 21st, at 5 PM, and will reopen on Thursday, January 4th, at 9 AM. While our team takes a well-deserved break, we understand that emergencies can happen at any time.
In the event of any emergency repairs that requires immediate attention and cannot wait until our offices reopen, we have set up a dedicated 24/7 hotline. Please call us at 0800 068 1466 to report any urgent issues. This number will be the sole means of reporting emergency repairs while our offices are closed. Rest assured, our experienced team will be available to address your concerns promptly.
Should you have a non-emergency repair that can be addressed once our offices resume regular operations, we encourage you to complete an online form. This allows us to efficiently attend to your needs once we’re back in the office on January 4th.
Your safety and comfort are of utmost importance to us, and we aim to provide continuous support even during the holiday closure. We appreciate your understanding and cooperation in adhering to these procedures for reporting emergency repairs.
For properties still within their defects period, specific emergency contact numbers can be found below. We understand the importance of timely assistance, especially for properties under this category.
Irvine Road, Kilmaurs
Miller Homes 0121 206 2864
Bridgehousehill Road, Kilmarnock
Plumber- McRoberts Plumbing and Heating 01563 820559
Electrician- Garry Johnstone Electrical 07817 643761
Joiner- Ronnie Kerr KTM125ron@yahoo.co.uk
Heathhall, Dumfries
Springfield Partnerships 0330 7260179
West Byrehill, Kilwinning
Plumber – James Frew 01294 468113
Electrician – Star Electrics 07800 906 921
Joiner – McTaggart Construction 07792 099 717
Blocked Outdoor Drains – Enviroclean 03155 268 282
Green Street, Saltcoats
Plumber – James Frew 01294 468113
Electrician – Jordan Electrics 07811 273 361
Lift – Otis Lifts 0800 181363
Fire Sprinkler System – NPHS 0800 505 3225