ENERGY ADVICE SERVICE
HOW CAN WE HELP?
Just a few of the important issues Lemon Aid can assist with are:
Re-Connect Your Supply: We can help you get back on supply if you have been cut off or disconnected.
Reduce Debt: We can help you reduce your gas and electricity debts.
Energy Budget Help: We can help you budget and re-negotiate your energy debt recovery rate.
Advocacy Services: We work on your behalf dealing with energy supplier and billing issues.
Holistic Support: We work closely with other care and support agencies to ensure our service is holistic and helps address all your needs.
Grant Funding Support: We can help you apply for any available energy grants/funding and assess if you qualify for any support relating to energy efficiency improvements.
Check Your Heating System: We can check if your heating system and meter type are right for your individual needs.
Lemon Aid Case Studies
A lone parent working part time with 2 dependants.
The client lived in an all electric property which is expensive to run. One of her dependents had a health condition which can be affected by the reduced temperatures. Lemon Aid utilised the Home Heating advice fund to get this client vouchers to help with top ups. An award of £950 was granted which was paid in 4 vouchers.
Client was referred to us in June 2022 from a local organisation and was scheduled to get out of hospital that same week. Both the client and her husband were having to self-isolate for at least three months. Mrs C’s husband had a job and was having to take a leave of absence to care for his Mrs C. That meant they were going to be in the house constantly and would be using a lot more energy. They had prepayment meters for both the gas and the electric, faced with a period of being unable to pay for their energy costs during a time of poor health and at a time when the energy prices were already putting a strain on the household.
Lemon Aid applied to a fund available in Scotland to help with those upcoming costs. They were awarded £318 in fuel vouchers. This would assist them in topping up their meters during a time where they were struggling financially.