Why Do People Trust Lemon Aid?
We provide free, impartial energy advice service to communities across Ayrshire and Dumfries and Galloway since 2013. Our experienced advisors offer clear, non-judgemental guidance tailored to your situation, helping you feel supported and in control - so you never have to suffer in silence.
HOW WE CAN HELP YOU
Reduce Energy Debt
Support to lower and manage your gas and electricity debts.
Reconnect Your Supply
Help getting your gas or electricity back on if you’ve been disconnected.
Energy Budget Support
Help creating a budget and negotiating affordable repayment plans.
Advocacy Services
We deal with energy suppliers and billing issues on your behalf.
How we've helped people in your community
A lone parent working part time with 2 dependants.
The client lived in an all electric property which is expensive to run. One of her dependents had a health condition which can be affected by the reduced temperatures. Lemon Aid utilised the Home Heating advice fund to get this client vouchers to help with top ups. An award of £950 was granted which was paid in 4 vouchers.
Client was referred to us in June 2022 from a local organisation and was scheduled to get out of hospital that same week. Both the client and her husband were having to self-isolate for at least three months. Mrs C’s husband had a job and was having to take a leave of absence to care for his Mrs C. That meant they were going to be in the house constantly and would be using a lot more energy. They had prepayment meters for both the gas and the electric, faced with a period of being unable to pay for their energy costs during a time of poor health and at a time when the energy prices were already putting a strain on the household.
Lemon Aid applied to a fund available in Scotland to help with those upcoming costs. They were awarded £318 in fuel vouchers. This would assist them in topping up their meters during a time where they were struggling financially.