PAYING YOUR RENT
Your Housing Officer is more than happy to discuss payment arrangements. We review rents on an annual basis with any change effective from 1st April.
RENT PAYMENTS ARE DUE EVERY MONDAY
We are here to help…
Depending on your circumstances you may be entitled to assistance with your rent costs. Our Financial Wellbeing Officer will be able to provide you with support to apply for relevant benefits.
Getting into rent arrears can cause serious problems, please contact us if you are having difficulty paying your rent.
We will always do our best to help you with budgeting, benefits advice and affordable payment plans.
Direct Debit is the easiest way to pay. Call 01294 607553 to set this up.
Pay using your card over the phone – on 01294 607553.
Make a payment:
Use your Allpay card at any shop with a Paypoint sign.
Bank transfer – use your tenancy reference number as the reference.
MAKE YOUR RENT A PRIORITY
We understand there may be a time when you have difficulty paying rent. If your account goes into rent arrears, we will contact you at the earliest opportunity. This is to help you to prevent the arrears escalating which could leave you with unmanageable debt.
Your Housing Officer is here to help. They can help you find an affordable repayment arrangement for your ongoing rent and any arrears. Your Housing Officer can also help with budgeting and benefits advice. If you aren’t sure why you have arrears on your account we can provide you with a rent statement.
Tenants who don’t pay and don’t engage with us will have their case escalated. This could include serving a Notice of Proceedings and raising court action against their tenancy. If court action is required, a Sheriff may award court costs (which could be around £350) which will need to be paid along with the rent arrears. A Sheriff may also grant an order to evict someone from their home. We want to avoid any formal action and can support tenants to stay in their home if they engage with us.
If a you leave your home, you will be required to be pay any outstanding rent and other charges, such as repairs and court costs. We will contact you and support you to make an affordable repayment arrangement. If you do not engage with us you will be referred to a debt collection agency, which may affect your credit rating.
Housing applicants with current or former tenant arrears can have their application suspended until an agreement has been put in place and payments have been received for at least three months.
FINANCIAL WELLBEING
CUNNINGHAME FURNITURE RECYCLING COMPANY
Are you looking to furnish on a budget with affordable, quality reuse furniture? CHA tenants receive an additional 10% discount on all purchases. They also offer free collection of reusable furniture.
LEMON AID ENERGY ADVICE
Are you struggling with your gas and electricity or other fuel costs?Worried about your gas and electricity debts? Contact Lemon Aid today for free and impartial energy advice.