Planned Maintenance

Tenant Services
Planned Maintenance

Planned maintenance is delivered by our in-house team Direct Works. They are responsible for the delivery of all our major replacements or repairs. This makes sure our properties are in the best possible means that meets the Scottish Housing Quality Standard.

We run a full planned investment programme where central heating, kitchens, bathrooms and windows are replaced when needed. Our programmes for replacement are decided by full stock condition survey or passed to our asset management team. The majority of our stock had the full survey carried out between June 2008 and July 2010. The data gathered was used for our kitchen & bathroom replacement programmes which have been running successfully since January 2010.

We need to continually assess our housing stock, and we will be starting a 5-year survey cycle for our stock. This data will continually update when the replacement of building elements will be carried out to individual properties.

The Association has in place an overall strategy document outlining how we will continue to maintain all our homes. It details how we engage with tenants to deliver a wide range of home improvements.

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