Planned Maintenance

Tenant Services
Planned Maintenance

Planned maintenance is delivered by our in-house team Direct Works. They are responsible for the delivery of all our major replacements or repairs. This makes sure our properties are in the best possible means that meets the Scottish Housing Quality Standard.

We run a full planned investment programme where central heating, kitchens, bathrooms and windows are replaced when needed. Our programmes for replacement are decided by full stock condition survey or passed to our asset management team. The majority of our stock had the full survey carried out between June 2008 and July 2010. The data gathered was used for our kitchen & bathroom replacement programmes which have been running successfully since January 2010.

We need to continually assess our housing stock, and we will be starting a 5-year survey cycle for our stock. This data will continually update when the replacement of building elements will be carried out to individual properties.

The Association has in place an overall strategy document outlining how we will continue to maintain all our homes. It details how we engage with tenants to deliver a wide range of home improvements.

Kitchen Replacements

Here’s what you can expect before, during and after your kitchen replacement.

Before the team can fit your new kitchen we ask that you do the following.

  • Clean worktops
  • Clear and empty cupboards and drawers
  • Remove non-plumbed or hardwired appliances from kitchen (i.e Fridge, Microwave, Tumble Drier)
  • Remove flooring if possible (Direct works not liable for damage if left down)
  • Remove tables & chaires if possible

During the kitchen replacement our opperatives will:

  • Strip out the old kitchen
  • Disconnect your washing machine and cooker
  • Remove tiles
  • Alter plumbing and electrics
  • Fit new lights
  • Replace the extractor fan
  • If you require cooker/oven put in overnight, please make the operatives aware so they can fit and arrange to attend the next morning to disconnect (there will be no worktop/prep space or sink though)
  • Installing the new kitchen

When the team complete your kitchen they will add the finishing touches:

  • Plumb in the cooker and washing
  • Seal the new worktops/tiles with silicone
  • Install new electrical faceplates & fan
  • Retouch the plasterworks
  • Fit the glass splashback
Alpine & Oak
Alpine & Marma Torrano
Rossini & Jet
Rossini & Marma Torrano
Slate & Marma Torrano
Slate & Oak
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