The Radio Teleswitch Service is being phased out. This started on the 30th of June 2025. This is now a phased switch off rather than a single shutdown, there is no exact detail that confirms which area of the country will be switched off next.
RTS is being switched off due to aging infrastructure. Affected users, often on Economy 7/10 or with electric storage heaters, should switch to smart meters to avoid losing heating/hot water, or potentially being charged more.
CHA Tenants should review their current meter as soon as possible. The RTS meter is usually identifiable and will have the letters RTS on or near the meter. Please contact the Lemon Aid team for assistance on 0800 221 8089.
Suppliers are also contacting customers to arrange replacements, but this is taking time. Below are some key updates:
Phased Shutdown: The shutdown is not instant; it occurs in stages, with some meters stopping over the coming months.
Action Needed: If you have not been contacted, contact your electricity supplier or Lemon Aid using the contact details above. Your supplier will arrange a smart meter upgrade.
Risks: Without a replacement, your meter may stop functioning, causing heating/hot water loss and higher bills.
Alternatives: Smart meters are the only direct replacement for RTS, offering similar functionality.
Suppliers are proactively working with customers to manage this transition and minimize disruption, however if you feel you need the support of the Lemon Aid team.