December 2025
HAVE YOUR SAY
At CHA, we are committed to providing high-quality services to meet the needs and aspirations of our customers. Our Board of Management reviews and agrees on rent proposals each year to ensure they remain viable and affordable for you, our tenants.
This year continues to present difficult decisions as we navigate the financial challenges of recent years, both for you and for us as an organisation. We exist to provide good-quality homes at affordable rents while maintaining financial viability. In developing this consultation, we have considered several factors, including rising costs, our investment plans for homes, and the impact of any rent increase on you.
WE NEED YOUR VIEWS!
The cost-of-living situation’s impact on tenants, combined with the many inflationary pressures the Association has been facing, makes it especially critical that our consultation with you seeks to find the right balance between rent affordability and the need to maintain our services and continue investing in your homes.
We need to hear your thoughts so that the decisions we make are informed by your views.
WIN A £50 SHOPPING VOUCHER
Take part in our consultation to be entered into a prize draw! Two lucky winners will each receive a £50 shopping voucher.
RENT INCREASE CONSIDERATIONS
There are a number of factors we have considered when determining the rent increase this year:
- The impact rising costs have had over the past four years, whilst we have minimised rent increases.
- Government changes have led to an increase in employers’ National Insurance costs.
- Increasing material costs which affects our planned maintenance programme, such as kitchens, bathrooms and windows.
- Increases in our larger contract costs, for services such as grounds maintenance.
HOW YOUR RENT WAS SPENT
WHAT DOES A 5.5% RENT INCREASE MEAN FOR YOU?
Our rent structure takes into account house type and size, so the increase will vary depending on your property. It will also depend on if your rent is being increased or reduced in line with the rent restructure and our review of service charges. On average it will be an increase of £6.49* per week.
*based on a 2 bed property
Under these proposals, from 1 April 2026 your rent would increase by 5.5%. For most of our customers service charges are included in your rent however, some of our customers may have a separate charge for certain items. We will write to inform you what your new rent charge will be at least four weeks in advance of any changes that may be implemented in April 2026. This year you will receive notification of any changes by email. If we do not hold an email address for you we will keep you up to date of changes by letter.
PROPERTIES LET
Relet 111 homes and let 33 new build properties at the end of September 2025.
NEW HOMES BUILT
We have continued construction across three sites and expect to deliver more new homes during 2025/26.
PLANNED INVESTMENT
241 properties will have benefitted from kitchens, bathrooms, doors or windows so far in 2025/26, with a total of £3.5 Million invested in improving homes this year.
TENANT SUPPORT
Our Financial Wellbeing Service has helped tenants achieve over £165k in financial gains from April to September 2025.
HOME REPAIRS
Our Direct Works Service has carried out 3349 emergency and non-emergency repairs from April to October 2025.