This is a legal document detailing your rights and responsibilities as a tenant, or joint tenant.
YOUR RESPONSIBILITIES
- Pay your rent and any service charges for your home
- Occupy the property as your main residence
- Look after and decorate your home
- Report repairs as they happen
- Allow access for repairs and maintenance
- Ask permission before you make changes to your home
- Be a good neighbour and respect others
- Give us 28 days notice before moving out
- Let us know if anyone moves into your home
- Let us know if anyone moves out of your home
OUR RESPONSIBILITIES
- Ensure your home is fit for you to live in and provides a warm safe environment
- Carry out repairs and maintenance in agreed timescales
- Consult with you on any proposed changes that may affect the service we deliver. This includes annual rent increases
- Provide you with information on our policies and procedures
COMPLAINTS
We are dedicated to providing high-quality customer services. We value complaints and use information from them to help us improve our services. If something goes wrong, or you are unhappy with our services, please let us know. You can view our complaints procedure, fill out the complaints form on our website or speak to someone.