This is a group consisting of volunteer tenants and residents from across North and East Ayrshire. It is responsible for independently looking at how well we are delivering housing services. They recommend and carry out agreed improvements to our policies and procedures.
It works to make sure that tenants and people who use our services are at the heart of how housing is delivered. It produces reports with recommendations after each scrutiny exercise which are presented to the Associations Board of Management. It meets 4 weekly and is funded and supported by the Association. We gain the benefit from our CSG’s experience and independence when they are involved in any of our consultations.