Complaints Procedure
Cunninghame Housing Association is dedicated to giving high-quality customer services. We value complaints and use information from them to help us improve our services. If something goes wrong, or you are unhappy with our services, please let us know. The link below will let you download our booklet which describes our complaints procedure and how to make a complaint. It also tells you about our service standards and what you can expect from us.
Significant Performance Failure (SPF)
If you are a tenant of Cunninghame Housing Association, who are a Registered Social Landlord (RSL), you can report a Significant Performance Failure (SPF) to the Scottish Housing Regulator.
A group of tenants or an individual acting for tenants, such as a spokesperson of a registered tenants’ organisation, can report an SPF to the SHR.
The Fact Sheet below explains what an SPF is and how you can report an SPF:
Reporting Data For 2022 - 2023
Received In The Reporting Year
Received In The Reporting Year
Responded To In full
Responded To In Full
Average Working Days For Full Response
Average Working Days For Full Response
Make A Complaint
Please fill in this online complaint form and a member of our team will contact you as soon as possible.