DWP is writing to all customers who currently receive their State Pension or benefit payments into a Post Office card account (POca)
The letter informs them the POca service is closing and asks them to provide alternative account details.
Our dedicated customer service centre is available to take calls from POca customers, to accept new account details or answer any questions.
We will ensure all future payments are switched to the customer’s new account from the next available payment date and there will be no interruptions with their payments.
For anyone who is unable to open a different type of account or provide new account details, a payment exception service will be available.
DWP Customer Service Centre
Telephone: 0800 085 7133
Textphone: 0800 085 7146
If you are a CHA tenant and would like any advice or assistance in relation to this, please contact Pauline or Candice from CHA’s Financial Inclusion team on: