We strive to provide our tenants with the upmost support and assistance, here are some of the ways we attempt to assist our tenants during the cost-of-living crisis:
Lemon Aid: We offer crucial crisis support through the current Energy Crisis to prevent loss of connection and help to restore energy supply including arranging credit for those on prepayment meters with no funds. In April 2023 we issued £5,220 worth of vouchers to assist tenants with their gas and electricity bills. This service is available to all our residents, please do not hesitate to get in touch if you have any queries.
If you seek support, advice or assistance, follow this link to fill out the self-referral form.
Financial Inclusion Team: Our Financial Inclusion Team provide advice and support to our customers around financial inclusion issues such as income maximisation, ensuring access to welfare benefits, how to access appropriate debt advice, financial products, and services such as basic bank accounts, credit unions and affordable low-cost loans and increasing customer financial capability.
Our team usually assists with making the application. New benefits claimed include:
- Universal Credit
- Scottish Child Payment
- Best Start Grant
- Pension Credit
- Disability Benefits
You can call on (01294) 607553 or e-mail our Financial Inclusion Officer for more information: fio@chaltd.org