Quayside Offices, Dock Rd, Ardrossan, KA22 8DA

Governance Report

Here you will find our Corporate governance stats on meeting attendance and statistical information on complaints received by the Association during the period (Insert Period Here)

Meeting Attendance Aug 2020 - Aug 2021

  • BOM Meetings (7)
  • Special BOM Meetings (7)
  • Sub Committee Meetings (24)

Average Attendance Aug 2020 - Aug 2021

  • Attendance Achieved (80%)
  • Attendance Stat 2

Complaints Report (Insert Period Here)

What follows is the statistical information of the complaints received by the Association during the period (Insert Period Here) and reported in the Annual Return on the Charter.

1st Stage Complaints
Number
Percentage
Received In The Reporting Year 34 89%
Carried Forward From The Previous Year 0 n/a
Complaints Responded to in full by the landlord in the reporting year 34 89%
Complaints upheld by the landlord in the reporting year 3 9%
Complaints Responded to in full within the timescale sent out in the SPOS Model Complaints Handling Procedure 32 94%
2nd Stage Complaints
Number
Percentage
Received In The Reporting Year 4 11%
Carried Forward From The Previous Year 0 n/a
Complaints Responded to in full by the landlord in the reporting year 4 100%
Complaints upheld by the landlord in the reporting year 0 n/a
Complaints Responded to in full within the timescale sent out in the SPOS Model Complaints Handling Procedure 4 100%

There were no improvements made to the CHA services as a result of the complaints process.

Our Tennants Groups were involved in the following:

  • CHA’s Annual Performance return to the Scottish Housing Regulator on the Scottish Social Housing Charter
  • CHA Tennants Conference
  • Rent Increase Consultation
  • Rent Restructure
  • Gas Safety
  • Planned Maintenance
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